SOFT LANDINGS: Can we make follow-through, feedback and post-occupancy evaluation routine for design and building teams?','Designers and builders tend to be paid to be just that. They do not usually follow through from design and construction into use. Consequently, design insights do not get fed forward to the building users, critical learning experiences are lost, and mistakes can easily be repeated. If we seriously want to make buildings perform better, we need to do things differently. The estates department at Cambridge University assembled a group of leading design and building firms to consider how one might bridge this gap. The proposed process, Soft Landings can run alongside existing project management systems. BSRIA, the Building Services Research and Information Association is now working with UBT and a team of clients, designers and project managers to publish a Soft Landings framework for the industry and to identify the support services that will be required.